Equal Housing Opportunity

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Resident Survey

We would like to offer you the opportunity to rate our services and share your comments, suggestions, and ideas to help us ensure that your residency at our community is the best renting experience that you have ever had.

Honest answers to the questions below will help us gauge our performance and identify areas of strengths and those that may need improvement. Please take a few minutes to complete this questionnaire.

Please note that every field requires input in order to make a successful submission.

Tell Us Who You Are

First Name:

Last Name:

Apartment Community:

Apartment Number:

Phone Number:

E-Mail Address:

Comments:

Testimonial Permission:

Only your first name and last initial will be published with your testimonial.

YES | Use my comments as a testimonial for the website.

NO | DO NOT use my comments as a testimonial for the website.

Multiple Choice Answers

Select the number that best represents your feelings to each question according to the following scale:

  • 5 = Most Satisfied
  • 4 = Satisfied
  • 3 = Neutral / Indifferent
  • 2 = Unsatisfied
  • 1 = Most Unsatisfied

If a question does not apply to you, please choose option 3, Neutral / Indifferent.

With regard to the appearance and condition of the apartments, how satisfied are you with:

Visual appeal of the community

1

2

3

4

5

Overall condition of the community

1

2

3

4

5

Cleanliness of the building exterior

1

2

3

4

5

Exterior signage, including building directional signs

1

2

3

4

5

Maintenance of recreational areas (pools, etc.)

1

2

3

4

5

Cleanliness and maintenance of parking areas

1

2

3

4

5

Exterior lighting

1

2

3

4

5

Fitness center and other amenities

1

2

3

4

5

Mailboxes and surrounding area

1

2

3

4

5

Routine maintenance of apartments

1

2

3

4

5

Maintenance of entry ways, hallways, stairwells, etc.

1

2

3

4

5

Landscaping

1

2

3

4

5

Laundry facilities

1

2

3

4

5

How would you evaluate the on-site management with regard to the following:

Ease of contacting when questions or problems arise

1

2

3

4

5

Answers questions / solves problems in a timely manner

1

2

3

4

5

Follow-up after problems are reported

1

2

3

4

5

Courtesy and respect with which you are treated

1

2

3

4

5

Willingness to respond to your needs

1

2

3

4

5

Ability to complete repair requests in a timely manner

1

2

3

4

5

Do what they say they will do

1

2

3

4

5

Policies of the community are fairly implemented

1

2

3

4

5

Overall level and quality of service you are receiving

1

2

3

4

5

Professionalism of communication in notices, letters, etc.

1

2

3

4

5

How satisfied are you with each of the following features of the community:

Controlled access / gates to the community

1

2

3

4

5

Recreational amenities provided within the community

1

2

3

4

5

Parking

1

2

3

4

5

Interior design features of your apartment home

1

2

3

4

5

Heating and air conditioning systems

1

2

3

4

5

Social programs and support services for residents

1

2

3

4

5

Access to and operation hours of recreational amenities

1

2

3

4

5

Price / value of your apartment vs. comparables in area

1

2

3

4

5

How would you evaluate the rental process:

Ease of rental process

1

2

3

4

5

Professionalism with which you were treated

1

2

3

4

5

Follow-up and continuing contact with leasing agents

1

2

3

4

5

Overall level and quality of rental experience

1

2

3

4

5

Please indicate how much you agree or disagree with each of the following statements:

When the on-site management team promises to do something by a certain time, they do it.

1

2

3

4

5

Overall resident morale at the apartment community is good.

1

2

3

4

5

I would recommend this community to others.

1

2

3

4

5

The on-site management team is doing all they can make the community appealing.

1

2

3

4

5

The maintenance team is doing all they can to respond to resident needs in a timely manner.

1

2

3

4

5

Compared to the apartment communities in the area, this is the best managed.

1

2

3

4

5

Based on my feelings today, I would renew my lease.

1

2

3

4

5

Please indicate how much you agree or disagree with each of the following statements about the community:

The community and its staff have exceeded my expectations.

1

2

3

4

5

I was impressed by the marketing materials and / or advertising efforts of the community.

1

2

3

4

5

I would definitely recommend this community to a friend or co-worker.

1

2

3

4

5

Submit Your Survey

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